1. Information We Collect

We collect information you provide directly to us when you:

Book an appointment through our website
Submit a contact form or request a quote
Communicate with us via phone, email, or text
Use our online booking system (powered by Urable)

This information may include your name, email address, phone number, service address, vehicle information, and payment details.

2. How We Use Your Information

We use the information we collect to:

Schedule and provide our detailing services
Process payments and send receipts
Communicate with you about your appointments
Send appointment reminders and follow-ups
Respond to your questions and requests
Improve our services

3. Third-Party Services

We use the following third-party services that may collect and process your data:

Urable: Our booking and CRM platform. Information you provide during booking is processed by Urable according to their privacy policy.
Payment Processors: We use secure payment processors to handle transactions. We do not store your full payment card information.
Analytics: We use Google Analytics and Vercel Analytics to understand how visitors use our website.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings.

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications

To exercise these rights, please contact us using the information below.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion of your personal information.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy, please contact us:

Email: falloutautodetail@gmail.com
Phone: (410) 775-6223

Privacy Policy